(please read and accept below)
Effective Date: October 13, 2026
Welcome to Bilingual America! By using our website, BilingualAmerica.com, or any of our related services, you agree to these Terms of Service (“Terms”). If you’re not comfortable with any part of this agreement, we kindly ask that you not use the platform. These Terms exist to create a clear, just, and respectful environment for your learning journey. We’re here to support your success, and this document helps ensure we can all move forward with clarity and mutual understanding.
1. Account Eligibility and Responsibility
You must be at least 18 years old to create an account with us. If you’re under 18, a parent or legal guardian must register for you and stay actively involved in your learning process. You’re responsible for keeping your account information secure and for all activities under your login. If you suspect unauthorized use of your account, please contact us right away.
2. Communications
When you enroll, you agree to receive essential communications from us by email. These may include reminders, updates, or important notices. We may also offer SMS notifications in the future, and you’ll be able to manage those preferences through your student portal.
We do not spam or sell your information. Our communications are designed to support your progress.
3. Profile Photos and Identity Transparency
To foster real connection in our learning community, all users are required to upload a clear and accurate photo of themselves. This helps us support you as a real person—not just a username. If you’re part of a corporate program, your profile and photo will be visible to your company’s assigned program administrators. If you choose to engage with other students, your photo builds trust and transparency. You can control your visibility settings at any time.
Regardless of privacy settings, your profile photo will always be visible to Bilingual America staff, including assigned coaches and corporate administrators. We believe in seeing each other as people, and this simple step helps make that possible.
4. Learning Outcomes and Expectations
We are fully committed to your success. Our programs are designed to help you communicate confidently and meaningfully in Spanish. That said, every learner is unique. Your results will depend on your commitment, consistency, and ability to learn. While many of our students reach powerful milestones, we do not guarantee specific outcomes such as native-level fluency or a particular score. We provide the tools—you bring the effort.
5. Virtual Tutoring, AI Tools, and Consent to Record
Our programs include virtual tutoring, AI-based tools, and voice recognition features. To improve the quality of your experience, we may record or monitor sessions that include audio, video, or text inputs. By using these features, you consent to the collection, storage, and analysis of these interactions for progress tracking, coaching, quality assurance, and support.
We partner with trusted platforms such as Microsoft Azure®, OpenAI®, and Anthropic, in addition to our proprietary programming. While we strive for accuracy, AI tools may occasionally provide imperfect feedback. If you prefer not to be recorded or monitored, please avoid these features.
6. Acceptable Use
Please use our platform respectfully and responsibly. You agree not to:
Let’s keep this a safe and positive space for all learners.
7. Community Participation and Peer Interactions
You may choose to participate in our private online learning community. This space celebrates growth, encourages insight-sharing, and supports respectful cultural exchange. By participating, you consent to the display of achievements like badges earned, course completions, and leaderboard highlights. These help foster motivation and connection. Visibility settings can be managed in your profile.
If you interact with others through messaging, study groups, or other means, you do so voluntarily. Bilingual America is not responsible for any personal or professional consequences of those interactions. We encourage you to fully vet any relationship before engaging personally. We reserve the right to remove users who engage in harmful or inappropriate behavior.
8. User-Generated Content
If you post comments or upload content to our site, you grant us permission to use, display, and share it within our community or marketing materials. You are responsible for ensuring your content complies with laws and respects the rights of others.
9. Intellectual Property
All course content, videos, tutor materials, AI-generated responses, and software on our platform are the property of Bilingual America. You may use them for your personal learning only. You may not copy, record, repost, or use any materials commercially without our written consent.
10. Subscription, Automatic Renewal, Cancellation, and Refunds
11. Disclaimers
We work hard to ensure a stable and effective learning environment, but no system is perfect. Our platform is provided “as is” and “as available.” We are not responsible for unexpected outages, technical issues, or outcomes resulting from decisions made using our content. If something isn’t working right, let us know. We’re here to help.
12. Limitation of Liability
To the extent permitted by law, Bilingual America is not liable for indirect, incidental, or consequential damages such as data loss, business disruptions, or reputational impact that may arise from use of our services.
13. Privacy and Data Security
We respect your privacy. We never sell your data. We use industry-standard security and trusted technology partners to protect your information and ensure safe delivery of our services. For full details, please review our Privacy Policy here.
14. Governing Law
These Terms are governed by the laws of the State of Georgia, United States. Any legal matters related to this agreement will be handled under Georgia jurisdiction.
15. Dispute Resolution and Arbitration
If we ever reach a disagreement that we can’t resolve together, both you and Bilingual America agree to handle it through binding arbitration rather than court. Arbitration is typically faster and more cost-effective for everyone involved.
16. Changes to These Terms
We may update these Terms from time to time. If a significant change is made, we’ll notify you by email or on the platform. Your continued use of the service means you accept the updated Terms.
17. Contact Us
We’re a real team of real people, and we’re here to support you. If you have any questions, concerns, or feedback, feel free to reach out anytime: support@bilingualamerica.com
Effective date: October 13, 2026
Bilingual Language Services, Inc., doing business as Bilingual America (“Bilingual America,” “we,” “us”), cares about your privacy. This Privacy Policy explains what personal information we collect when you use BilingualAmerica.com and our courses, AI tutors, and coaching programs, how we use and protect it, and the choices you have.
The short version: we collect only what we need to provide your service(s) and run your account. We never sell your information. You can export your data or delete your account at any time.
Information you give us
Information created as you learn
Information collected automatically
Payment information
Payments are processed by Stripe. We never see or store your full card number.
When you use our AI tutors, pronunciation grading, or live sessions, we may record and store your inputs so we can track your progress, give you feedback, and maintain quality. These inputs are processed by our AI technology providers, Microsoft Azure, OpenAI, and Anthropic, only to deliver these features to you. If you prefer not to be recorded, you can choose not to use these features.
We do not sell your personal information, and we do not share it for advertising. We share it only with the people and service providers who help us run your program, and only as needed for that work:
Our service providers must protect your information and may use it only to provide services to us. We will disclose information only if required by law, such as a valid court order. Before doing so, our policy is to have legal counsel review the order.
We use only essential cookies: to keep you signed in, run your shopping cart, and secure the site. We do not use advertising or cross-site tracking cookies.
Some pages include content from other websites, such as videos. Our YouTube videos use privacy-enhanced mode, so YouTube does not set tracking cookies unless you play a video. Content from other sites follows those sites’ own privacy policies.
You can block or delete cookies in your browser settings, though some features, such as signing in, may not work without them.
You can also make any of these requests by email or through the contact form on our website. We will respond within 30 days. Depending on where you live, you may have additional rights under local law, and we will honor them.
We keep your account and progress information while your account is active. If you cancel your subscription, we keep it so you can pick up where you left off if you return.
If you delete your account or ask us to delete your information, we delete it and do not keep it. The only exception is payment and transaction records, which we must keep as long as required for tax and accounting purposes.
We protect your information with industry-standard practices, including HTTPS encryption on every page. Our site runs on WordPress, and we regularly update all plugins and themes to apply the latest security protections. Our servers are hosted on Amazon EC2 and benefit from Amazon’s cloud security measures. No method of transmission or storage is 100% secure, but we work hard to protect your information.
Our servers and service providers are located in the United States. If you use our programs from outside the United States, your information will be transferred to and processed in the United States.
Our community is a positive learning environment. When commenting or interacting with other students, please be respectful and relevant. We may moderate or remove content that breaks these guidelines. Please don’t share personal information in the community that you don’t want others to see.
Our programs are designed for adults. You must be 18 or older to create an account. Students under 18 may take part only if a parent or legal guardian registers them and stays involved in their learning. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has given us information, contact us and we will delete it.
We may update this Privacy Policy from time to time. We will post the updated policy on this page and change the effective date above. If we make a significant change, we will also notify active students by email.
For questions, requests, or concerns about your privacy, email us at support@bilingualamerica.com or use the contact form on our website. See also our Terms of Service.
Bilingual Language Services, Inc., dba Bilingual America