Terms of Service

Terms of Service

(please read and accept below)

Effective Date: 05/20/2026

Welcome to Bilingual America! By using our website, BilingualAmerica.com, or any of our related services, you agree to these Terms of Service (“Terms”). If you’re not comfortable with any part of this agreement, we kindly ask that you not use the platform. These Terms exist to create a clear, just, and respectful environment for your learning journey. We’re here to support your success, and this document helps ensure we can all move forward with clarity and mutual understanding.

1. Account Eligibility and Responsibility

You must be at least 18 years old to create an account with us. If you’re under 18, a parent or legal guardian must register for you and stay actively involved in your learning process. You’re responsible for keeping your account information secure and for all activities under your login. If you suspect unauthorized use of your account, please contact us right away.

2. Communications

When you enroll, you agree to receive essential communications from us by email. These may include reminders, updates, or important notices. We may also offer SMS notifications in the future, and you’ll be able to manage those preferences through your student portal.

We do not spam or sell your information. Our communications are designed to support your progress.

3. Profile Photos and Identity Transparency

To foster real connection in our learning community, all users are required to upload a clear and accurate photo of themselves. This helps us support you as a real person—not just a username. If you’re part of a corporate program, your profile and photo will be visible to your company’s assigned program administrators. If you choose to engage with other students, your photo builds trust and transparency. You can control your visibility settings at any time.

Regardless of privacy settings, your profile photo will always be visible to Bilingual America staff, including assigned coaches and corporate administrators. We believe in seeing each other as people, and this simple step helps make that possible.

4. Learning Outcomes and Expectations

We are fully committed to your success. Our programs are designed to help you communicate confidently and meaningfully in Spanish. That said, every learner is unique. Your results will depend on your commitment, consistency, and ability to learn. While many of our students reach powerful milestones, we do not guarantee specific outcomes such as native-level fluency or a particular score. We provide the tools—you bring the effort.

5. Virtual Tutoring, AI Tools, and Consent to Record

Our programs include virtual tutoring, AI-based tools, and voice recognition features. To improve the quality of your experience, we may record or monitor sessions that include audio, video, or text inputs. By using these features, you consent to the collection, storage, and analysis of these interactions for progress tracking, coaching, quality assurance, and support.

We partner with trusted platforms such as Microsoft Azure^® and OpenAI^®, in addition to our proprietary programming. While we strive for accuracy, AI tools may occasionally provide imperfect feedback. If you prefer not to be recorded or monitored, please avoid these features.

6. Acceptable Use

Please use our platform respectfully and responsibly. You agree not to:

• Post content that is offensive, discriminatory, or unlawful.
• Interfere with the platform’s operation or security.
• Copy, share, or distribute any course content or recordings without written permission.

Let’s keep this a safe and positive space for all learners.

7. Community Participation and Peer Interactions

You may choose to participate in our private online learning community. This space celebrates growth, encourages insight-sharing, and supports respectful cultural exchange. By participating, you consent to the display of achievements like badges earned, course completions, and leaderboard highlights. These help foster motivation and connection. Visibility settings can be managed in your profile.

If you interact with others through messaging, study groups, or other means, you do so voluntarily. Bilingual America is not responsible for any personal or professional consequences of those interactions. We encourage you to fully vet any relationship before engaging personally. We reserve the right to remove users who engage in harmful or inappropriate behavior.

8. User-Generated Content

If you post comments or upload content to our site, you grant us permission to use, display, and share it within our community or marketing materials. You are responsible for ensuring your content complies with laws and respects the rights of others.

9. Intellectual Property

All course content, videos, tutor materials, AI-generated responses, and software on our platform are the property of Bilingual America. You may use them for your personal learning only. You may not copy, record, repost, or use any materials commercially without our written consent.

10. Cancellation, Subscription, and Refund Policy

You may cancel your subscription or course access at any time. Refunds are issued according to our published refund policy. If you ever have questions, we’re here to help. We may occasionally adjust pricing, features, or access with reasonable notice in order to improve your experience.

11. Disclaimers

We work hard to ensure a stable and effective learning environment, but no system is perfect. Our platform is provided “as is” and “as available.” We are not responsible for unexpected outages, technical issues, or outcomes resulting from decisions made using our content. If something isn’t working right, let us know. We’re here to help.

12. Limitation of Liability

To the extent permitted by law, Bilingual America is not liable for indirect, incidental, or consequential damages such as data loss, business disruptions, or reputational impact that may arise from use of our services.

13. Privacy and Data Security

We respect your privacy. We never sell your data. We use industry-standard security and trusted technology partners to protect your information and ensure safe delivery of our services. For full details, please review our Privacy Policy here.

14. Governing Law

These Terms are governed by the laws of the State of Georgia, United States. Any legal matters related to this agreement will be handled under Georgia jurisdiction.

15. Dispute Resolution and Arbitration

If we ever reach a disagreement that we can’t resolve together, both you and Bilingual America agree to handle it through binding arbitration rather than court. Arbitration is typically faster and more cost-effective for everyone involved.

16. Changes to These Terms

We may update these Terms from time to time. If a significant change is made, we’ll notify you by email or on the platform. Your continued use of the service means you accept the updated Terms.

17. Contact Us

We’re a real team of real people, and we’re here to support you. If you have any questions, concerns, or feedback, feel free to reach out anytime: support@bilingualamerica.com

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Privacy Policy

PRIVACY POLICY

Bilingual Language Services, Inc dba Bilingual America (“Website Operator”) cares about your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website at BilingualAmerica.com (“Website”).

What Information Do We Collect?

• Account Information: When you create an account, we collect your name, email address, and password.
• Usage Data: We track how you use our Website (pages visited, lessons completed) to improve our service.
• Payment Information: If you purchase a subscription, we work with a secure payment processor, Stripe, to handle your payment details. Stripe is a certified PCI Level 1 Service Provider – the most stringent level of certification in the payments industry. They employ extensive security measures to protect your payment information. You can learn more about Stripe’s security practices at https://stripe.com/docs/security/stripe. We do not store full credit card numbers.
• Device Information: We may collect your IP address and browser type for website analytics.

How Do We Use Your Information?

• Personalizing Your Learning Experience: We use your information to personalize your learning content and track your progress.
• Website Improvement: We analyze usage data to understand how to make our Website better.
• Customer Support: To respond to your inquiries and troubleshoot issues.
• Marketing: With your consent, we may send you occasional emails about new courses or promotions.

Sharing Your Information

We do not share your personal information with any third parties. Only in the event of a legitimate court order would we do so and before doing so our policy is to secure legal counsel to review the validity of the court order.

Your Choices

• Account Settings: You can update your account information at any time.
• Opt-Out: You can unsubscribe from marketing emails.
• Cancellations: You can cancel an existing subscription at any time and you won’t be charged again.
• Cookies: You can manage browser cookies to control some data tracking.
• Engagement: You have control over your interactions on our website. You can choose with whom to interact, restrict others from contacting you, or block another member if you feel uncomfortable.

Security

We implement industry-standard security practices, but no data transmission or storage method can be guaranteed as 100% secure despite all of our best efforts and intentions. We use HTTPS security protocols. Our website is built on the WordPress platform, and we regularly update all plugins and themes to ensure they have the most recent security measures in place. Additionally, our server is hosted on Amazon EC2, and we apply all of Amazon’s robust security measures in the cloud computing environment.

Community Guidelines

Our website fosters a positive learning environment. When leaving comments or interacting with other students, your contributions should be respectful and relevant. We reserve the right to moderate or remove comments that violate our guidelines. Please avoid sharing personal information that you don’t want to be public. We empower you to control your experience on our platform.

Children’s Privacy

Our Website is not intended for children under 13. Our content is clean and respectful, yet our courses and content are designed primarily for adults. Mature teens can also benefit from our services.

Embedded Content

Occasionally, we may include helpful content from other websites within our pages (like videos, articles, or images). While we only embed from reputable sources, it’s important to be aware that these external websites have their own privacy policies and data collection practices. If you interact with embedded content, it may function as if you had visited that website directly.

Changes

We may update this Privacy Policy. We’ll notify you of changes by posting the new policy on our Website.

Contact Us

If you have questions, please contact us at support@bilingualamerica.com

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